我公司所提供的泡沫滅火劑在出廠檢驗過程中,嚴格按照GB/T15308-2006泡沫滅火劑標準中的各項技術指標和要求執行。在產品的發貨時為您提供公安部消防產品合格評定中心出具的中國國家強制性產品認證證書及國家固定滅火系統和耐火構件質量監督檢驗中心提供的檢驗報告、出廠合格證、出具檢驗報告及消防產品身份信息等。
我公司確保所提供的產品按照需方要求時間將貨物送達到指定地點,如需將泡沫加注到泡沫罐內,我方將隨貨帶上泡沫加注泵,委派技術人員到場指導加注,將泡沫滅火劑加注到泡沫罐內。若客戶有其他特殊需求,由雙方協調溝通后另行決定。
產品在質保期內,我公司將委派有關技術人員定期回訪接收用戶反饋的問題,自交貨之日起,每兩年進行一次定期免費檢驗(我方去現場提取樣品帶回),由我公司質檢部門,對此進行檢驗,出具檢驗報告并提供產品的儲存、合理使用及說明,以備消防驗收。
在設備運行調試中,我公司將協同泡沫設備廠家會同客戶相關人員進行技術交流,包括設備正確操作、常見故障排除等有關方面的問題。
我公司建立有合理的售后服務管理制度,將為您提供周到、及時的售后服務,在接到貴方的電話或傳真后盡快給予技術回復,如需到現場解決問題,我方在接到貴方通知后48小時內趕到現場給予解決。
我公司負責到期后舊泡沫液回收處理工作,向用戶發生產品更新通知書,建議用戶更換新的泡沫滅火劑,確保產品質量信譽。
The foam extinguishing agent provided by our company is strictly in accordance with the technical specifications and requirements of the GB/T15308-2006 foam extinguishing agent in the factory inspection process. In the time of delivery of products to provide you with the test report and provide Chinese national mandatory product certification certificate issued by the Ministry of public security fire products conformity assessment center and the national fixed fire extinguishing systems and components of quality supervision and inspection center of the certificate, issued by the inspection report and the status information of fire protection products.
My company to ensure that the products in accordance with the requirements of the time to send the goods to the designated locations, such as the foam filling to the foam tank, we will with the goods on the foam filling pump, appointed technical personnel to guide the filling, foam filling to the foam tank. If the customer has other special requirements, the two sides will be decided after the coordination and communication.
In the warranty period, our company will appoint the relevant technical staff regularly receive user feedback, from the date of delivery, every two years for regular free inspection (we go to the scene to extract samples back to) by our company, quality inspection departments, conduct inspection, inspection report and provide a product storage reasonable use, and instructions, to prepare for the fire inspection.
In the commissioning of the equipment, the company will cooperate with foam equipment manufacturers in conjunction with the relevant technical personnel, including the correct operation of equipment, common troubleshooting and other related issues.
Our company has established a reasonable customer service service management system, will provide timely and thoughtful customer service service for you, after receiving your phone or fax as soon as possible to give technical reply, if necessary to the scene to solve the problem, we have received your notice within 48 hours after rushed to the scene to solve.
Our company is responsible for the recovery of the old foam after the expiration of the work, to the user product update notice, it is recommended that the user to replace the new foam extinguishing agent, to ensure product quality reputation.